Our Story
Shikayat Markaz was born from a simple frustration: citizens had no easy way to file complaints and no way to track them. Government departments worked in silos, and citizens were left in the dark.
We built a unified platform that connects both sides — a mobile app for citizens and a web dashboard for government staff. Now every complaint has a real-time status, every department has visibility, and every citizen has proof that action was taken.
- Mobile App — file complaints directly from your phone
- Web Admin Panel — government staff manage and resolve
- Real-Time Tracking — status visible at every stage
- Bilingual — full Urdu and English support
- Location-Aware — complaints reach the right department
- Secure — CNIC verified, encrypted document storage