Contact Information
9:00 AM – 5:00 PM
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Frequently Asked
How do I file a complaint?
Download the Shikayat Markaz app, register with your CNIC and phone number, then submit your complaint with details and optional attachments.
How long does it take to resolve?
Most complaints are acknowledged within 24 hours. Resolution time varies by category — usually 3 to 10 working days.
Can I track my complaint status?
Yes. Every complaint gets a unique tracking ID. You can view real-time status updates in the app — pending, in progress, or resolved.
Is the service free?
Yes, Shikayat Markaz is a free public service for all citizens of Pakistan. No registration or usage fees.